Frequently Asked Questions
Choosing a photographer to capture your special memories can be overwhelming and daunting. There are so many options, all with different styles, focuses, experiences and price ranges. At Earth & Water Photography, we believe in researching and asking questions to find the right photographer for your family, so we have put together some of the most common questions a lot of clients ask, to help you decide if you would like to arrange a session with us.
“Do you hold the correct business registrations, insurances and checks?”
Yes. My business is registered and I have business insurance. I also have a valid police clearance and ‘Working with children’ check. I am also an accredited member of the Australia Institute of Professional Photography (AIPP).
“How far in advance do I need to book in a session”
It depends on the time of the year and also if you have a particular date or day of the week you require. Weekend sessions can book out very quickly. I can often be a little more flexible in regards to studio based sessions, as I am able to utilise studio lighting, which means I can sometimes fit last minute sessions in. Whereas sunrise/sunset sessions often book up quickly, especially during winter. I will always try my best to fit everyone in, but to avoid missing out of a date that suits you, it is best to book in as early as possible.
“What is the booking process?”
If you have explored my website, Facebook page or Instagram and have decided you love my style, send an email or a message through my Facebook business page and we can chat about your session, date options, outfits and all the fun things and then book it all in. We can chat either in person, over the phone, or via email/message, whichever is easiest for you. Once we have locked in a date you will receive a few emails. One welcoming you and one with booking confirmation along with an invoice and a contract. Whether you have chosen an Investment Package or the ‘design your own’ package, only the $250 ‘session fee’ is required to secure your session, the remainder can be paid off over a time that suits your budget. Payment plans can be arranged at time of booking. For maternity sessions, we will arrange a time for you to come view and choose the gowns you might like to wear. I am here to help at any stage of the process in regards to hair and makeup recommendations and also outfit and colour choices. A few days closer to your session you will receive a ‘reminder’ email with the details of your session.
“How does the session fee work?”
The $250 (non-refundable) session fee secures your date. It covers my photography skills, preparation time and image retouching time. The session fee is transferable to a new date if you require to reschedule. However, at least 48 hours notice is required. If you have chosen the ‘design your own’ package, you simply pay your session fee at time of booking. Once your images are ready for viewing, you select the digital and/or printed products you would like to purchase, or you can choose from the ‘Investment’ packages (session fee is subtracted from the Investment package you choose).
“What happens after our session? When can we expect to view our images?”
After your session I transfer your images to my computer, cull them and then back them up. During this process I will edit one or two as a sneak peek. Depending on what you have ticked in the contract (in the section on how I am able to use your images), I will share one on social media so you are able to see what we captured. If you’ve requested ‘no sharing on social media’, I am more than happy to send you a sneak peek via email.
I will usually have your gallery of images edited and ready for viewing within three weeks of your session. However, during peak times (such as wildflower season and Christmas) my turn around may extend to 4 weeks. However, I do my best to turn them around as promptly as possible, as I understand your excitement to view your images.
Once your images are ready for viewing they are uploaded to an online gallery. You are then able to view and choose your favourite images in the comfort of your home. You are also able to share the gallery link with family so they can also view your images. You will receive an email outlining how to use the online gallery to select images. Once you have chosen your images and your printed products, it can take between one week to three weeks for your final package to be ready, depending on which printed products you have chosen. During this time I will send you a link to download your digital images, so you have access to them and do not have to wait for the prints to return.
“Do you offer a discount if I book both a maternity & newborn experience?”
When you book both a Maternity & Newborn Experience, you will receive 5 additional complimentary digital images (valued at $200). These additional digital images can be used to choose additional images from either session.
“Do you have a return client incentive program”
I love return clients. It means I get to see their families grow and their children’s personalities shine through. Return clients receive three complimentary digital images each session (valued at $120).
“We have family visiting, do you charge more for an extended family session”
No, I do not put a limit on the number of people involved in each session. There are some terms and conditions we will discuss, such as a list of the different combinations of family members to ensure no moments are missed, and also an understanding that the time of the session is the same regardless of the number of people.
“Birth Photography is so unpredictable. How does it all work?”
Birth is very unpredictable. However, it is such an important and magical event. So, whilst there are always going to be some things that are out of our control, we will put as many things in place as possible to capture this incredible experience for you.
One of these things is to employ a ‘back up’ photographer in the event I am unable to attend. I have a few photographer colleagues who I am able to call on and use as a ‘backup’. However, this is simply an option I offer and you can choose not to utilise the ‘back up’ if you wish.
Before deciding if you would like us to capture your birth, we will arrange to meet up (myself and the backup photographers) so you can meet us, get to know us and see if you feel comfortable having one of us in your birth space. We will chat about your birthing plan, your ‘must have’ shots and also our styles of shooting. If you are happy with everything discussed, we will book your birth in. We will be ‘on call’ in the week prior to your due date, the week of your due date and the week following your due date (if bub hasn’t made an appearance). Any sessions we do book during this time are informed there is a chance they will be rescheduled if your birth takes place. We will discuss the process of notifying the midwives of your choice to have a photographer present and also of notifying us when you go into labour.
Whilst we attempt to cover all bases and put as many things in place as possible, keep in mind that there is always the off chance, due to unforeseen circumstances and the unpredictable of birth, that we are may not be able to attend your birth.